| Date Listed | Problem Description | Tips and Messageboard Links | Date Resolved |
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| 08/28/07 | Many group managers/assistant managers reporting problems trying to edit pages in their groups. | MSN is aware of the problem. The only workaround is to get your old page where you want it, click the "Use HTML to create my page" at the bottom, copy the HTML, create a new page, again check the "Use HTML" box, paste the html from your old page into it, uncheck the "Use HTML" box, name your new page and delete the old page. | ongoing |
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| 04/28/07 | A number of members are reporting being unable to regain their storage. This has been occuring on and off for a while, but has become more widespread again. | | |
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| 03/31/2007 | When trying to upload new images to the MSN Groups Photo Albums, members are reporting an "Authentication Error". Other members are getting Active X Control messages. | | |
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| 01/08/2007 | Many groups are inaccessible for posting, with attempts showing "hmmm, can't find that page" in the posting window after hitting send. Also, some groups are reporting pages being stripped of either graphics, text or both, and pictures appearing as red xs. Activity meters are stuck. | These problems are due to MSN's ongoing server issues. As different servers are usually down at different times, not all groups are being affected at once. Writing to groups contact is usually fruitless other than to make them aware that there is a problem. You will likely receive a response stating they know and working to resolve the issue. | ongoing (since July) |
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| 01/01/2007 | Groups invitation feature no longer working. Possibly disabled deliberately by MSN. | The only workaround is to encourage potential members to click the Join Now link, then allow them in through the Groups software. | Ongoing |
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| 12/3/2006 | Document folders are unavaible via the msnuser country-specific domains. MSN appears to be temporarily switching document folders to the groups.msn.com domain. Access to groups via the msnuser domains also seems to be affected. | Change all links on custom pages or lists to files in the document folder from www.msnuser.com, uk.msnuser.com, ca.msnuser.com and all other country-specific msnuser domains to groups.msn.com. | 03/01/07 |
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| 11/29/2006 | McAfee Security Suite users report inability to see graphics on web pages and posts. | The problem lies in McAfee's Privacy Services. | N/A |
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| 5/27/2006 | Many members report having problems posting messages. The "New Discussion" and "Reply" buttons do not work. | If you click "New Discussion" or "Reply" before the page has completely loaded, the link may not work. And clicking too soon can prevent the rest of the required code for the page from loading at all. Watch the status line at the bottom of your browser window to make sure that the page has completely loaded before clicking "New Discussion" or "Reply". | Pending |
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| 3/8/2004 | Members using McAfee antivirus/firewall programs report being unable to use the rich text editor for posting messages after a recent update. | | 2/26/2004 |
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| 6/22/2003 | New passports do not have the option to not have a global nickname. | It is suspected that all passports will be global at some time in the future. | N/A |
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| 6/22/2003 | It is possible for two people to have the same nickname in a group, one registered and the other not. | The presence or absence of the smiley with sunglasses icon distinguishes between the two. | N/A |
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| 6/22/2003 | When banning or canceling the membership of a member, a manager or assistant manager may elect to remove all messages, photos, and files posted by the member. | NOTE: Choosing this function causes all responses to any messages originated by the member to be deleted along with the original post. | N/A |
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| 6/22/2003 | Managers (not assistants) may now select to have members' messages, photos, and files deleted automatically deleted when members leave or are removed from the group. | NOTE: If this option is selected, any messageboard threads originally started departing members will be deleted along with all responses to those threads. | N/A |
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| 6/22/2003 | Individual memberships may be "canceled" from the membership list page. | This has the same effect that "ban and unban" used to have. | N/A |
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| 2/4/2003 | New member and message counts are not being updated on My Communities page. | This is a problem that frequently occurs. | Pending |
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| 11/5/2002 | After adding a new custom page, clicking on the link leads to the What's New page. | All new custom pages must have actual content added, like text or graphics, prior to saving the page. | Pending |
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| 11/5/2002 | When trying to save group settings, the changes don't "take". | The group description cannot include any "prohibited" words, otherwise the changes to the group settings will not be saved. | Pending |
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| 11/5/2002 | Many members report getting "can't find that page" error when trying to manage pages. | This problem is probably caused by having a photo album hidden and/or indented. See this thread. | Pending |
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| 11/4/2002 | Background color on custom pages changed to black. Some report other colors. | Insert a single-celled table into the page, set its background color, and copy the rest of the data into the table. See this thread. | Pending |
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| 11/4/2002 | Many members report photo albums unlocked by update. | As usual after an update, Community Feedback recommends that all managers review all of their group settings. | Pending |
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| 11/3/2002 | Some groups (probably with long names) have all of their custom pages stretched wider than normal requiring horizontal scrolling. | Suggest changing browser default font size and/or screen resolution to diminish the problem until MSN gets it fixed. The alternativeis tocreate a new group with a shorter name. | 11/12/2002 |
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| 11/3/2002 | Changed messageboard URL's with all_topics=0 do not match history and misreport read vs unread threads. | Click the messageboard link in the nav panel after you have posted a message. | Pending |
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| 7/12/2002 | Book icon does not show in book list. | The URL for the icon has changed. See this thread for a cure. | Pending |
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| 7/9/2002 | Unable to upload to a photo album. | This affects certain users with NTL as their ISP. See this thread. | Pending |
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| 6/18/2002 | Sent Photos access missing. | MSN has discontinued the use of "sent items" in posting messages and constructing pages. Load all photos to a group photo album to be ableto use them in messages and on custom pages. | N/A |
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| 6/18/2002 | Missing "My Computer" tab in page editor. | MSN has disabled the feature allowing members to upload pictures directly to custom pages. You must now upload all photos and graphics to a group photo album to use them on custom pages. | N/A |
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| 3/23/2002 | The limit to the number of Communities joined or added to Communities I Visit is 50. Members report that they receive the error "Youhave exceed your limit" long before they reach 50. | | Pending |
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| 3/5/2002 | Per the help section, In a private, unlisted group, only members can view the site. Membership is by invitation only. It used to bethat people who stumbled on such a site received a message stating that the manager was not accepting invitations. It now asks the visitor to apply to join. | In case a search engine picks up your group and directs traffic to it, it is recommended that you include the statement that "Applicationsfor membership are not being accepted at this time" | Pending |
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| 3/1/2002 | Members reported being unable to reply to messages although there was no problem with starting new ones, posting pictures, etc. Replying resulted in an error message or system hang. | Uninstalling a program called Hotbar resolved the problem for one member. Popup ad blockers are a common cause of this problem. Running IE repair did the trick for another. | 3/1/2002 |
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| 1/25/2002 | Some users do not have the Passport sign-in/sign-out button displayed at the top of group pages. | One user reported reinstalling IE6 solved the problem. Click here to see the latest workarounds. | Pending |
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| 12/23/2001 | Some pending members cannot be accepted or denied. In a few cases, a count shows for the number of pending members, but no names show up. | Evidently, there were several nickname and e-mail address issues causing this problem. MSN has fixed several of them, but some are still pending. See this thread. | Pending |
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| 12/22/2001 | Some members receive duplicate e-mails from groups. Others receive none. | We haven't heard about the duplications for quite some time, although delivery of group e-mail is still sporadic at best. | Pending |
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| 12/19/2001 | Some groups are missing from search. | Make a small change to the description on the settings page and re-save. | 12/10/2001 |
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| 12/19/2001 | Inability to use manage pages due to "your entry is too long" (long dog) error. | All page names must be 16 characters or fewer, including spaces. Avoid using symbols, especially &, ', and /. All pages (including hidden) must be changed at the same time or the error will recur and you will need to start over. | N/A |
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| 12/19/2001 | New page limit size 16KB with name limit of 16 characters | | Pending |
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| 12/19/2001 | Impersonating another member through e-mail posts to a messageboard is a global problem with several e-mail clients. | It is wise to hide your e-mail address in your member profile. | Pending |
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| 12/19/2001 | Some calendar entries are off by one unit (hour or day, depending on the calendar). | Consider using a list instead of calendar feature | Pending |
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